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Refunds & Exchanges

REFUNDS / EXCHANGES
We offer a 14-day refund policy for all items that don’t meet your customer satisfaction in terms of quality. Simply email us at Hello@RoseGoldPro.com to receive our address to return the items. And, please make sure to ship with tracking info. Once inspected a refund will be given as a store credit.

We DO NOT offer refunds for length, pattern, or “changing of mind”. If you place an order, or your customer places an order and no longer wants the items, we will issue a store credit only. All exchanges require a 10% restocking fee and an additional fee for shipping the items out again. Any cancelations of orders for the same reason, length, pattern, or “changing of mind” etc. will also require a 10% fee as it is a fee we take on from our merchant and will be required to pass on to you, so please verify your order before you pay.

Additionally, we do not offer refunds on memberships or services nor classes, unless a class is cancelled by the facilitator. If you purchase a website within 30 days of your membership, we will not offer a refund or credit for the current month's fees 5 days or later.

Please note we do not accept coupons for sale items. All sales are final.